Shipping Information

Last updated: October 21, 2026

1. Destinations and checkout charges

Chicluno offers shipping to supported destinations, including the United States, Canada, the United Kingdom, Australia, and parts of Europe. Our current delivery countries are Australia, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Hungary, Israel, Italy, Luxembourg, the Netherlands, New Zealand, Norway, Poland, Portugal, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Turkey, the United Kingdom, and the United States. Delivery availability and the charge for your address are shown at checkout. If your destination cannot be selected, contact support@chicluno.com before placing an order.

Standard Shipping costs US$6.99. Free Shipping is available when the order total meets the US$69 minimum. These rates currently apply to the 25 supported destination countries. VIP Expedited Shipping is available for US$12.98. Review the available shipping options and any delivery estimate shown at checkout. Prices are displayed in US dollars.

2. Order processing

Orders are dispatched within 1 business day. Processing is separate from carrier transit time.

3. Delivery estimates

After dispatch, estimated delivery is 7–10 business days for all supported destinations. This is an estimate rather than a guaranteed arrival date. Customs checks, carrier disruption, holidays, weather, and other events may cause delays. Please contact us before ordering if you need an item by a particular date.

4. Tracking your shipment

When tracking information is available, it will be sent to the email address used for the order. Check your spam folder if you cannot find it. Tracking scans can take time to appear after dispatch. Use our tracking page or contact support with your order number.

5. Address changes and delivery problems

Check your delivery address before paying. If it is incorrect, email us immediately. Changes may not be possible after an order has been processed or dispatched. If a parcel is delayed, lost, damaged, or marked delivered but not received, contact us so we can investigate with you and the carrier. Do not send another payment or arrange a reshipment until the proposed solution and any cost have been explained.

6. Customs and import charges

International orders may incur import duties, taxes, or carrier clearance fees assessed by the destination authorities. Unless checkout explicitly states that these charges are included, they are payable by the recipient. Ask your local customs office about possible charges before ordering. If a parcel is returned after a refusal to pay import charges, contact us to review the return and any applicable costs.

7. Returns and contact

Read our return and refund policy before purchasing. For shipping questions, email support@chicluno.com.